Management Company

Smart Hotel is a federal chain of hotels located in railway station buildings.

The hotels presented under the Smart Hotel NEO brand are completely renovated. The 3+ star rooms have everything for a comfortable stay: blackout curtains, orthopedic mattresses and high quality snow-white bed linen.

Smart Hotel KDO - the best hotels for every traveler, who are ready to offer guests with different budgets the most suitable options in terms of price / quality ratio. Unlike classic hotels, when staying at Smart Hotel KDO, you do not need to be tied to a single check-out time. For example, you can check in at 6 or 12 o'clock.

Smart Hotel. From the train to the hotel!

Smart Hotel is:

• Management company of the hotel chain operating under the umbrella brand Smart Hotel.
• Brand guidelines and corporate standards
• Standards of service and operation
• Central sales and marketing department
• Construction division, architecture and design service
• Centralized procurement system
• Integrated system of employee training, development and support

View terms of cooperation

Principal Activities of the Management Company:

1. Construction

   Provision of technical support during construction (reconstruction) both through consultation and integrated management of the overall process

2. Equipping

   Provision of full support at the equipping stage
   Opportunity to enter into contracts with general suppliers offering most favorable terms and conditions

3. Operational Management

   • Integration of new technologies and practices into the operation of each hotel in accordance with Smart Hotel standards for the following areas: front office services, housekeeping, hotel room management, restaurant and bar management services, hotel security, engineering services, procurement and supply, etc.
   • Continuous monitoring of compliance with standards through auditing by the management company
     Installation of the PMS (Property Management System) with a view to automating all business processes within the chain, including booking, hotel accommodation provision, settlement of accounts, personnel management, statistics management, etc.

4. Sales and Booking

   • Based on identified corporate chains identified as a result of identifying new hotels under Smart Hotel brands.
   • Constant search for new clients by attracting more corporate travelers and large groups of visitors, as well as by focusing on business training workshops, seminars, corporate and city-wide events, conferences and local community activities.
   • Automatic incorporation into global distribution systems (GDSs) providing access to national/international travel agencies and outreach to tourists around the world Online booking service for hotels within the chain available on brands' websites.
   • Consolidated and proactive price management (competitive prices for hotel services).
   • Maximum possible profit from sales (yield management).

5. PR and Advertising

   • Unified brand and positioning in the Russian market.
   • Website hotel-smart.ru.
   • Advertising of the entire chain on a federal scale.

6. Bars and Restaurants (F&B)

   • Minimal procurement costs when procuring goods and services for the entire chain
   • Uniform standards of restaurant service
   • Staff training and continuous professional development
   • Single unified record keeping system and regular inventory checks carried out by both hotel management and Control and Inspection Department

7. Front Office and Housekeeping

   • Integrated standardization of guest services and integrated automation system
   • Minimization of costs for purchasing consumables and equipment
   • Regular training of service personnel, apprenticeships with the best hotels within the chain
   • Supervision of receptionists by both hotel security staff and Control and Inspection Department

8. Human Resource Management (HRM)

   • Recruitment and training of service personnel and managerial staff
   • Apprenticeships with other chain operated hotels and training courses on enforcing brand standards, improving the quality of all services provided by hotels, increasing the effectiveness of hotel room management and housekeeping, etc.
   • Unique staff motivation program
9. IT Service
10. Finance and Accounting
11. Security (security of facilities and security of information)
12. Control and Inspection Department

To learn more

Report on the special assessment of working conditions (2021)
Report on the special assessment of working conditions (2022)
Report on the special assessment of working conditions (2023)