The rules of reservation and stay hotel Smart Hotel NEO Moskovsky
Check in: 14:00(early check-in possible)
Check out: 12:00(late check out possible)
No smoking in a hotel rooms
Your room in Smart Hotel NEO will be ready on the day of your arrival from 2.00 p.m. onwards. Check-out time: 12.00 p.m.
Payment in Smart Hotel NEO is charged per day of stay according to the estimated time.
For stays of less than a day at Smart Hotel NEO, payment is made for a full settlement day in accordance with the set check-in time and check-out time.
In case of early check-out due to a reduction in the length of stay at the hotel compared to the booked stay of more than two days, the Guest undertakes to notify the hotel about such a reduction in the length of stay per day, as well as pay a fine in the amount of the cost of one day of stay and pay for the actually provided hotel services.
Room rate includes value added taxes.
A hotel room is provided to the Guest upon presentation of a passport of a citizen of the Russian Federation or a passport of a foreign citizen with a valid migration card / visa, as well as filling in and signing the Guest's registration card. Citizens of foreign countries must first check with the hotel staff for accommodation.
Stay of citizens with children under 1 year old with the possibility of feeding and changing clothes without providing a bed for a period of one hour to 3 (three) hours (the service applies to one adult and one or more children under the age of 1 year).
Accommodation of disabled children and one accompanying person without a bed is free for a period up to 3 hours from the moment of accommodation.
Accommodation of disabled children with the provision of a bed is free for a period up to one calendar day from the moment of check-in, accompanied by one adult with the provision of a bed for him - with full payment in accordance with the established rate.
Dear guests! In order to prevent the spreading of the COVID-19 infection, we kindly ask you to follow the rules of conduct at the hotel in accordance with sanitary and hygienic recommendations.
We note that the hotels have introduced measures recommended by Rospotrebnadzor and aimed at reducing the risks of the spread of coronavirus infection COVID-19. Read more: Smart Hotel COVID Free
Children under 5 years old are accommodated free of charge in the same room with their parents without extra bed. For the placement of children over 5 years old, adults on an extra bed and for the provision of extra bed for children under 5 years old, a fee is charged according to the hotel's price list.
The guest has the right to invite visitors to his room from 07:00 to 23:00 when buying the entire room. If the visitor has stayed in the room after 23:00, he needs to register and pay for the accommodation service according to the hotel's price list. Visitors are accommodated subject to availability.
The guest is obliged to reimburse the hotel for losses in case of loss or damage to hotel property, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.
Smoking of tobacco products, electronic cigarettes and hookahs in the rooms and throughout the hotel (corridors, halls, elevators, restaurant, etc.) is not allowed.
Smoking is allowed only in a designated area.
The guest is obliged to comply with the provisions of the Federal Law of 23.02.2013 N 15-FZ “About protection of citizens' health from the effects of second hand tobacco smoke and the consequences of tobacco consumption.”
Early check-in / Late check-out
Early check-in from 12.00 a.m. to 02.00 p.m. is paid additionally at the rate of 50% cost of the stay.
Late check-out from 01.00 p.m. to 11.00 p.m. is paid additionally at 10% cost of the stay per 1 hour.
Terms of payment
Accommodation is payable during check-in or before check-in.
By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
All prices are in rubles (RUB). Payment is due in rubles (RUB). We accept payment by cash, bank transfer or bank cards of the following payment systems: Visa, MasterCard, MIR.
In case of cancellation earlier than 24 hours before check-in date, cancellation of reservation is free of charge.
In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before check-in date to the hotel, the amount of the prepayment is not returned and is considered as compensation for the downtime.
In case of a reduction in the length of stay less than 24 hours before departure, the refund is made for the services actually not provided, taking into account the deduction of the costs incurred in the amount of the daily rate (downtime) in accordance with Art. 32 of the Law “On Protection of Consumer Rights”.
It is prohibited in the hotel
Carry and store in the hotel (room) substances, materials and things that are unsafe for life.
Leave unauthorized persons in the room (persons who did not fill out and did not sign the Guest Registration Card), and also give them the room key.
Use electric heating appliances, not included in room equipment.
Use hotel and room equipment for other purposes.
Make noise and disturb hotel guests.
Bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.
The hotel reserves the right to refuse to accommodate guests unilaterally in accordance with the rules and regulations of Smart Hotel chain.
Accommodation with animals
Only small dogs of non-fighting breeds, weighing up to 5 kilograms, are accepted as pets allowed at the hotel. The hotel reserves the right to refuse the accommodation of the Guest with a pet.
Pets are allowed when the Guest buys the entire room.
The cost of living for one animal is 500 rubles in Smart Hotel NEO.
The guest must have a special carrier (cage) for the animal and a special mat for his sleeping. It is forbidden to leave the animal unattended and outside the special carrier (cage).
To feed the animal, the Guest must bring special dishes.
To meet the natural needs of the animal that do not require walking, the Guest must bring with him a special tray or other special bedding.
Throughout the hotel (corridors, halls, elevators, etc.) and during walking, dogs must be muzzled, collared and on a leash accompanied by the Guest.
Dogs are not allowed in the food service area (restaurant, buffet, etc.).
Guests arriving on vacation at the hotel with a pet must have an animal's passport and a certificate from a veterinarian with a note of all vaccinations that were given to the pet.
When checking in, Guests are required to familiarize themselves with the Fire Safety Rules and sign a document on their mandatory implementation.
Guests are required to comply with the Fire Safety Rules.
After finishing using electrical appliances, do not forget to turn them off, be careful when using matches.