Who are we?

SMART HOTEL GROUP - is a federal hotel chain and management company with a central office in Moscow specializing in hotel management, as an assistant partner, under the brand of the owner or the brand

Advantages of working with us

Increasing brand awareness
Increase in income
Automation of business processes
Improving competitiveness and service

Our goal

Creating a network of the most popular hotels and mini-hotels in Russia

Smart Hotel Group - offers partners clear and transparent terms of work according to the chosen model and is ready to provide assistance and support to the owner in various directions

The legal entity is the Owner

Trust management
Country of residence
Franchise

Legal entity – Management Company

Operational management
Rent

Sales and marketing

Own sales department
Unified IDS service

IDS - internet booking system
Development of marketing strategies, PR and promotion
Revenue Management

Revenue Management - managing pricing (dynamic pricing) and room availability with the goal of revenue maximization
Placements on all OTA platforms and on the Management Company website

OTA - online travel agencies

Increase in income

Common standards

Common operational standards for all processes

Adaptation

Individual adaptation of service standards

Checklists

For independent audit of hotel operations

Audits and controls

Conducting audits and monitoring the implementation of standards

The hotel's own management system HMS Smart. Receptionist - work built on the principle of 'cloud' technologies, the stability of the program and information processing speed depends only on the Internet connection

Integration of popular IDS and OTA systems into the hotel management system, allows hotel guests to book rooms directly, without intermediaries

Migration registration online, without paperwork and personal visits

Become a partner

Corporate portal for business management in a single digital space

Web-database of work standards, information materials and instructions (constant updating)

Web-budget – designed to automate the activities of budgeting and execution of the budget

Smart School Online School is an educational project for all employees

Employee's personal account in a smartphone (payslips, document turnover, number of vacation days, ordering certificates from the place of work)

Quality control system

Secret call

Feedback Control and Quality Service

The secret guest

Dealing with guest complaints

Renovation

Carrying out current repairs, updating the room stock and working capitalat the expense of profit, and not at the expense of investments by the owner of the hotel

Let's cooperate!

By choosing any model of cooperation, you become part of the federal network SMART HOTEL GROUP and independently or with the participation of the Management Company manage the financial and economic activities of the hotel

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